The practical use of the QFD method in relation to a passive house project

The aim of the study was to use one of the quality management methods - the QFD method - in a design office offering, among other things, passive house designs. In addition, the effectiveness of the QFD method in the passive house design process was assessed, and the strength of the relationship between customer requirements and technical parameters was analyzed. Achieving these goals was done through the use of respondents’ answers regarding the studied issue as well as the creation and analysis of a quality house, the parts of which were related to each stage of the QFD method. The study confirms the effectiveness and versatility of the QFD method in the field of construction services, and also confirms the large number of strong relationships that exist between customer requirements and the technical parameters related to the construction of a passive house.