Zarządzanie wartością relacji przedsiębiorstwa z rynkowymi interesariuszami – aspekt procesu tworzenia wartości

The management of the value of an enterprise’s relationship with market stakeholders consists in a well thought-out and organized creation of this value. The value of the relationship is generated through the delivery of relationship forging processes. A variety of factors affect these processes. Some of these factors are relational because they are affected by enterprises and their market stakeholders and directly affect the conditions and the course of the relationship. Knowledge of these factors and their importance in supporting the processes of winning, satisfying and retaining market stakeholders helps manage the value of relationships. The objective of this paper are theoretical considerations about the process of creating the relationships of enterprises with market stakeholders and empirical identification of the significance of relational factors that support this process. In order to achieve the objective the subject literature was studied and empirical research was conducted on 102 enterprises in Poland. The empirical studies have shown that relational factors that support the processes of forging of a relationship refer to the economic, strategic, behavioral and product dimensions of the relationship’s value.