The identification of problems in production process using elements of second Toyota’s management principle – case study

The paper presents a case study of the practical use of BOST surveys to identify problems that are the most important in production process. The research object is company from electrical industry. It was made the identification and of areas geneating problems from the second Toyota’s management principle point of view. Analysis of the research results was presented in the form of tables, histograms, radar chart and some statistical tools. Some production workers of the company with the help of BOST questionnaire survey showed, which factors are the most important. The aim of the analysis is to present which factors are the most important by building the significance sequences of obtained results. The results obtained for the type of small and medium-sized enterprises overlap with the results of tests verified in other enterprises.