Innovations in the dimension of communication in health sector and the perspective of Society 5.0

Purpose: The aim of the article is to present the perceptions of ICT in times of the development of Society 5.0 in the awareness of beneficiaries of the healthcare system, and outlining the prospects of applying these solutions in the health sector. Design/methodology/approach: The research was conducted in Świętokrzyskie Voivodeship. The questionnaire was used to survey people using primary healthcare services. Findings: The respondents identified the importance of various forms of using ICT by primary healthcare entities, specifying their preferred information communication channel. The greatest number of indications, nearly 92% of the respondents, chose a direct contact with the doctor as important or very important. Originality/value: The health sector in Poland, as well as in other countries of the EU, has been the subject of constant changes though they are not clearly visible for the general public. Technological progress and the related innovations in the field of communication are an opportunity to improve the information flow between the doctor and patient. Moreover, they facilitate gaining knowledge and thus constitute an important dimension in the process of learning in the perspective of Society 5.0 development. New ICT channels may be an important method for the health sector to find ways of reducing the costs of patient service.