How Reflection Works in Transformative Dialogue/Mediation: A Preliminary Investigation

Transformative dialogue and mediation (TD/M) is an approach to conflict resolution used in mediation and inter-group dialogues about social justice and race, political polarization, and ethnopolitical conflict. TD/M practitioners believe their approach supports the agency of participants and helps them interact with greater confidence, self-awareness, and understanding of the perspectives of others. However, previous research on TD/M has not yet addressed how it achieves those outcomes. This pilot study works to fill that gap by investigating how reflection, the most commonly used TD/M technique, is utilized in a facilitated meeting of the steering committee of a non-profit organization. We conduct a qualitative sequential analysis of a video-recorded interaction to investigate how TD/M reflection is done. We show how the TD/M facilitator of the meeting reflects participants’ statements with the techniques of mirroring, substituting, and omitting and how the participants respond to those reflections with agreement or repair. The results of the analysis are discussed in terms of their implications for understanding how TD/M facilitation works.