Digital transformation and the development of telematics in the context of digital supply chain

Today’s market and customer expectations are changing so fast that numerous solutions and logistic concepts are becoming obsolete or require radical changes. These changes largely result from digital transformation, which creates a new business reality, generating access to digital tools and services in any place, at any time and scope. Owing to digital transformation it is possible to apply technology which ensures visibility throughout the supply chain, realtime response, implementation of modern E2E concepts, and primarily solutions that will allow to effectively meet the expectations of the modern customer. In this respect, it could be useful to consider the place of telematics in meeting these requirements and expectations. The assumed increase in effectiveness of activities, real-time data exchange and automation of many processes without the broad implementation of telematics considerations seems impossible. Thus, the question arises not only about the role and importance of telematics, but also about the scope and areas of implantation of telematics solutions into the functioning of modern supply chain referred to as “RealTime-End-to-End-Visibility”. The article attempts to identify and comprehensively approach the factors determining the emergence of such solutions. The objective of the study is also to indicate trends and directions of changes in the implementation of the latest telematics solutions on the example of selected companies in Lower Silesia.