A universal model of knowledge conflict resolving using consensus methods in multi-agent decision support systems

The article presents a proposition of a universal model of knowledge conflict resolving using consensus methods, which can be used in a multi-agent decision support system. Knowledge conflicts often appear, when individual agents generate different solutions of the same problem. It is very difficult for the user – decision-maker to make a good decision because the analysis of solutions generated by agents is very time-consuming and the decision must be made quickly. Moreover, selecting one of the decisions on the basis of the experience of the decision-maker is very risky, because he/she could choose the worst solution. Consensus methods, however, allow to agree, on the basis of the solutions generated by agents, one solution, which is a compromise. As a consequence, reducing the time and decreasing the risk level of the decision taking process, to enable the functioning of the enterprise in more flexible.