Benchmarking procesów jako narzędzie doskonalenia administracji publicznej

The creation of civil society leads to greater and more active participation of citizens in local and regional management. The current standards of providing public services based on the traditional model of administration are becoming inefficient. Consequently, methods for improving public administration should be developed. One of the methods which can be used for improving public administration is benchmarking. The aim of the paper is to present the possibilities for using process benchmarking as a tool to improve public administration in Poland.